ThedaCare FastCare at W3208 Van Roy Road in Appleton, Wisconsin

Customer Reviews about ThedaCare FastCare

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  Terrible service. No compassion whatsoever. Online, the hours of operation states open until 8:30PM. I arrived at the building at 8:15 and it took me a couple minutes to walk from outside to the back of the store. It was literally 8:17pm when i got there. The receptionist was very rude and stated, "we stop accepting patients at 8:15." I was stunned because it was literally 2 minutes from 8:15... so I walked away before realizing, "wait, it's only 8:17... " of course when I walked back and told the receptionist this, it was 8:18. OMG! Now it's 3 minutes after 8:15!!! Still very rude and uncaring, she then stated again, "We stop accepting patients at 8:15," then added, "and our providers leave when there are no patients anyways so they aren't even here. No providers are here to see you." So in other words, had I been there inside the store 2 minutes earlier, there still would not have been a provider since they leave when no patients are there, even though they don't close until 8:30pm. Never coming here again. This same receptionist is always very rude in my experience with her, but tonight she was especially rude.
  July 30, 2017

  by C. Vang
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  I have been sick for a week, flu symptoms and sinus infection. There were so many patients that is was a 2 1/2 hr wait. Karen was working that day (Saturday) I believe she stated she works in New London also. I cannot thank Karen and Paula Kasuboski, APNP enough for helping me. Yes, it was a long wait, yes I was miserable but Karen talked with all the patients and apologized for the long wait. She made sure the patients were aware of the long wait. It was so sweet of her to try to help the patients be as comfortable as possible during their wait. When she registered me, I felt I was the only patient she needed to register. She was kind and empathetic of how I felt, she NEVER rushed me through the registration. When I did get to see the Paula She was amazing and again never rushing through the visit.....very kind, apologizing for the wait. She prescribed an antibiotic for me and it was ready by the time I went to the pharmacist. Although I am not a 100% I do feel better then I did before seeing Paula Kasboski APNP . A huge thank you goes out to Karen and Paula for your patience and your kindness.
  January 15, 2017

  by Denise Bovee

Opening hours Open now

Today: 08:30 am — 08:30 pm

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